FAQs
Here you'll find answers to common questions about our services, subscription details, design process, and technical support. Whether you're curious about what we offer, how our subscription model works, or need guidance on making design requests, our comprehensive FAQs are here to help. Dive into each category for detailed insights and discover how Design Foundry can elevate your brand with unlimited design services tailored to your needs. If you have further questions, feel free to contact our support team.
General Information
Design Foundry is a design-as-a-subscription service based in Australia. We provide businesses with unlimited access to high-quality design work, including graphic design, branding, and web design, all for a flat monthly fee. This model allows businesses to have continuous and consistent design support without the need to hire a full-time designer, making professional design services accessible and affordable.
Our services encompass a wide range of design needs, including logo creation, branding materials, social media graphics, website design, and print materials. We cater to various industries and adapt our designs to meet each client's specific requirements. By offering unlimited requests and revisions, we ensure that clients receive designs that truly represent their brand and vision.
With Design Foundry's subscription, clients pay a monthly fee to access our full range of design services. Once subscribed, clients can submit an unlimited number of design requests through our user-friendly platform. Each request is assigned to a dedicated designer who works closely with the client to deliver high-quality results. This model allows for flexibility and ensures that clients always have fresh, professional designs at their fingertips.
Our services are ideal for small to medium-sized businesses, startups, and entrepreneurs who require ongoing design work but may not have the resources to hire a full-time designer. We also cater to marketing agencies and larger organizations looking for a cost-effective way to handle their design needs. Essentially, any business that values high-quality design and needs regular updates can benefit from our subscription model.
Design Foundry is proudly based in Noosa, Australia. Despite our location, we serve clients globally, leveraging the power of the internet to collaborate seamlessly with businesses around the world. Our Australian base allows us to offer a unique perspective and high-quality design standards, while our global reach ensures we can meet the needs of a diverse clientele.
Subscription
The subscription includes unlimited design requests and revisions, access to a dedicated designer, and a variety of design services ranging from digital to print. Clients receive personalized attention and can request anything from logo designs to complete branding packages. Additionally, we provide source files for all designs, ensuring that clients have full control and ownership over their creative assets.
Design requests can be made easily through our online platform. Clients simply log in, fill out a request form detailing their design needs, and submit it. Our system allows clients to attach reference materials and provide specific instructions to ensure the final design meets their expectations. The dedicated designer assigned to the client will then review the request and begin working on it promptly.
No, there are no limits to the number of revisions. We understand that achieving the perfect design often requires multiple iterations. Therefore, we offer unlimited revisions to ensure complete client satisfaction. This allows clients to refine their designs until they are perfectly aligned with their brand and vision, without worrying about additional costs.
We strive for a quick turnaround on all design requests. Typically, initial drafts are delivered within 1-2 business days, depending on the complexity of the request. We prioritize clear communication and efficient workflows to ensure that clients receive their designs promptly without compromising quality. Urgent requests can also be accommodated, though they may incur additional fees.
You can cancel your subscription at any time without any cancellation fees. We understand that business needs can change, and we aim to provide a service that adapts to those changes. Simply notify us of your decision, and we will process your cancellation promptly, ensuring a smooth transition.
Design Process
The design process at Design Foundry is streamlined and client-centric. After subscribing, clients submit their design requests via our platform. The assigned designer reviews the request, seeks clarification if needed, and starts working on the design. Clients receive drafts for review and can request revisions until they are satisfied. This iterative process ensures that the final design meets the client’s expectations and aligns with their brand.
Yes, one of the key features of our service is that you will work with a dedicated designer who understands your brand and design preferences. This consistency helps build a strong working relationship and ensures that the designer can produce work that aligns closely with your vision and brand guidelines, providing a more personalized and cohesive design experience.
Absolutely, our platform is designed to handle multiple design requests simultaneously. Clients can submit various projects, and we will prioritize them according to your needs. Whether you need a new logo, social media graphics, or a website design, we can manage and deliver high-quality designs across all your projects efficiently.
If you’re not satisfied with the initial design, you can request revisions until it meets your expectations. Our unlimited revision policy ensures that you get exactly what you need. The dedicated designer will work closely with you, taking your feedback into account and making necessary adjustments to achieve the desired result.
We ensure quality through a rigorous process that includes understanding the client’s needs, leveraging the expertise of our experienced designers, and implementing a thorough review system. Each design undergoes multiple checks for quality, alignment with client specifications, and overall aesthetic appeal. Our commitment to excellence ensures that every design we deliver is of the highest standard.
Technical and Support
You will receive your designs in multiple file formats to suit various needs. Typically, we provide PNG, JPEG, SVG and PDF files for immediate use, as well as source files like AI or PSD for further editing. We also use Figma for some designs, and will share the editable links if requested. This ensures that you have versatile and editable versions of your designs for any future requirements.
Yes, we offer comprehensive website design services, including UI/UX design, web page layouts, and complete website builds. Our designers can create visually appealing and user-friendly websites that enhance your online presence. We also ensure that our designs are responsive and optimized for all devices, providing a seamless user experience.
Absolutely, we can integrate your existing brand guidelines into all our design work. By adhering to your brand’s color schemes, typography, and visual style, we ensure consistency across all your marketing materials and designs. This approach helps maintain brand integrity and reinforces your brand identity.
We understand that sometimes you may need designs on an urgent basis. While our standard turnaround is quick, we offer expedited services for urgent requests. These requests are prioritized and delivered faster, although they may incur an additional fee. Contact us directly to arrange expedited service and discuss your specific needs.
Our support team is always ready to assist you. You can contact us via email, phone, or through the support section on our website. Whether you have questions about your subscription, need technical assistance, or require help with a design request, our support team will provide prompt and helpful solutions to ensure a smooth experience.